Returns & Exchanges

At Ruffwear, we want you and your dog to be completely satisfied with your gear. If for any reason your purchase isn't a perfect fit, you can return new, unused items within 30 days for a full refund or exchange.

1

Initiate Your Return

Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

2

Print Your Label

Download and print the prepaid shipping label provided at the end of the return process and attach it securely to your package.

3

Pack the Gear

Place the unused items, including all original tags and packaging, into a shipping box or mailer to ensure they arrive in resalable condition.

4

Drop Off and Track

Drop your package off at any authorized carrier location and keep your tracking number handy while we process your refund within 7-10 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing