Frequently Asked Questions

Everything you need to know about our premium outdoor gear.

How do I determine the right size for my dog?

To find the perfect fit, measure your dog's girth around the widest part of their rib cage. Each product page features a specific size guide to help you choose between our ranges.

What is your return policy for worn gear?

We offer a 30-day return policy for items in new, resalable condition with original tags. For safety and hygiene reasons, gear that has been heavily used or soiled cannot be returned.

Do you offer international shipping?

Yes, we ship to most countries worldwide. Shipping costs and delivery timelines are calculated at checkout based on your specific location and selected service level.

How should I clean and maintain my Ruffwear products?

Most of our gear can be hand washed with mild detergent and air dried. For specific items like technical boots or apparel, please refer to the care label attached to the product.

Is there a warranty on your products?

We stand behind our gear. We offer a limited lifetime warranty against defects in materials and craftsmanship. This does not cover normal wear and tear or damage from chewing.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.